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Get in Touch with Emerge Family Support

We're here to answer your questions about our services, support options, and partnership opportunities. Whether you're a family seeking help or a professional looking to collaborate, we're ready to assist.

FAQ

Frequently asked questions about GemPay services and features.

01

How do I send money to other GemPay users?

You can send funds to other verified GemPay users via their phone number or email. P2P transfers deduct and credit balances in real-time and are recorded on the Solana blockchain for security.

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02

What are the limits for sending money?

Transaction limits vary based on your verification level and account history. Basic accounts have lower limits, while fully verified KYC accounts enjoy higher transaction limits for both domestic and international transfers.

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03

How long do transfers take to complete?

Most P2P transfers are instant. International transfers typically complete within 24 hours, while some may be instant depending on the destination and amount.

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04

Can I cancel a transfer after sending?

Transfers can only be cancelled if they are still pending. Once processed, transfers cannot be cancelled. Check your transaction status in the app for cancellation options.

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05

What information do I need to send money?

For GemPay users, you only need their phone number or email. For external transfers, you'll need their full banking details including account number and routing information.

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06

Are there fees for sending money?

Domestic transfers between GemPay users are free. International transfers and external bank transfers have minimal fees based on amount and destination.

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07

Can I schedule transfers for later?

Scheduled transfers are planned for future releases. Currently, all transfers are processed immediately.

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08

What happens if I send money to the wrong person?

If the recipient hasn't accepted the transfer, you can cancel it. Once accepted, contact support immediately for assistance.

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